PRIVACY POLICY

Last updated: February 23, 2026

1. INTRODUCTION

This privacy policy applies to the website:

hellomontreal.ca

Hello Montréal is committed to respecting your privacy and protecting your personal information.

This policy is intended to provide you with transparent information:

• the personal information collected;
• their use;
• the tracking technologies used;
• your rights;
• measures put in place to protect your information.

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2. PRIVACY OFFICER

The Privacy Officer is:

Les Immeubles Laurier
1-947 Cherrier Street
Montreal, Quebec H2L 1J1
Canada

location@hellomontreal.ca

Any inquiries regarding your personal information may be sent to this address.

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3. PERSONAL INFORMATION COLLECTED

We collect only the information necessary for the operation of the website.

(a) Information provided voluntarily

When you fill out a contact form:

• First and last name
• Email address
• Phone number (if provided)
• Message content

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b) Information collected automatically

While you are browsing, certain technical data may be collected:

• anonymized IP address
• device type and browser
• pages viewed
• sailing time
• interactions with the site

This data is collected using cookies and similar technologies.

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4. PURPOSES OF DATA COLLECTION

The information is used solely for:

• respond to your requests for information;
• contact you regarding housing;
• improve the user experience;
• analyze the website's performance;
• measure the effectiveness of advertising campaigns;
• ensure the security of the site.

We never sell your personal information.

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5. TRACKING TECHNOLOGIES AND COOKIES

This site uses tracking technologies to improve its services and measure the effectiveness of its marketing activities.

Tools used:

• Google Analytics 4 — Website Traffic Analysis
• Meta Pixel (Facebook) — Advertising and Retargeting
• Google reCAPTCHA — protection against spam and abuse

These tools may collect certain browsing information.

Non-essential cookies are enabled only after you have given your consent via the cookie management banner.

You may change or withdraw your consent at any time.

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6. SHARING OF PERSONAL INFORMATION

Your information may be accessible only to individuals or vendors necessary for the operation of the site, including:

• site administrators;
• technology providers (Google, Meta, web hosting);
• security and analytics services.

These suppliers are required to maintain data confidentiality.

We may also disclose information if required by law.

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7. DATA HOSTING

The site is hosted by:

Akamai / Linode

Data is primarily hosted in Canada.
Some technology providers may process information outside of Canada in accordance with their privacy policies.

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8. RETENTION PERIOD

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or in accordance with applicable legal obligations.

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9. INFORMATION SECURITY

We implement reasonable administrative, technical, and organizational measures to protect your personal information from:

• unauthorized access;
• the loss;
• misuse;
• unauthorized disclosure or modification.

However, no Internet transmission is completely secure.

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10. YOUR RIGHTS

In accordance with Quebec law (Bill 25), you may:

• access your personal information;
• request a correction;
• withdraw your consent;
• request the deletion of your information when applicable.

To exercise your rights:

location@hellomontreal.ca

A response will be provided within 30 days.

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11. INFORMATION REGARDING MINORS

This website is not specifically intended for children under the age of 14.
Consent from a parent or guardian is required for the collection of personal information regarding a child under the age of 14.

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12. POLICY CHANGES

We reserve the right to modify this policy to ensure compliance with applicable laws.

The update date shown at the top of the document will be updated accordingly.

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13. ACCEPTANCE

By browsing the hellomontreal.ca website, you acknowledge that you have read this privacy policy and agree to its terms, including those regarding the use of cookies.

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14. APPLICABLE LAW

This policy is governed by the laws applicable in Quebec, including:

The Act to modernize legislative provisions regarding the protection of personal information in the private sector (Bill 25).